FAQ
Who do I contact if I have questions or an issue with my order?
You can click here or you can send an email to help@skinnybox.com. If you are seeking information about your order, please include your order number.
How do my Skinny Box Coupons work?
On a 22-box order, you will get $25 off. For an 11-box order, you will get $12.50 off.
Can I see a list of the foods and their ingredients before joining?
Yes. We’re currently working on an update to the website that will allow non-members to view the products and their nutrition and ingredients information. For now, please click here to download a PDF with this information.
Do your products contain soy? Are the products soy-free?
Shakes, puddings, hot chocolates, cappuccino, Cheddar curls, BBQ crisps, and sour cream and onion curls are soy isolate free. However, due to allergies or sensitivities being different for everyone, we recommend that you check each product’s ingredient list for yourself to decide if they will work for you. Full product information is available for each product on individual product pages. Please click here to download a PDF with this information.
Are any of your product gluten-free? Which products are gluten-free?
Some Skinny Box products may contain gluten. You can find a complete list of a product’s ingredients on its detailed product page. You can also download this list of gluten-free products. If you would like to download a PDF with complete product information, please click here to download.
Do your products contain aspartame?
Some Skinny Box products may contain aspartame. You can find a complete list of a product’s ingredients on its detailed product page. Please click here to download a PDF with this information.
Are your products Kosher?
We do have a number of products that are Kosher. Please check the product information for each product. Please click here to download a PDF with this information.
How can I share my delivery preferences when placing my order?
If you need to provide delivery instructions, please sign up for the free My UPS service. You can use this service to notify UPS of your delivery preferences for all packages shipped to you, not just the ones from Skinny Box. This includes the ability to specify where you want deliveries placed, whether to leave with a neighbor, or if you need to reschedule to a different day. You can sign up for free here: Sign Up for My UPS