FAQ

Who do I contact if I have questions or an issue with my order?

You can click here or you can send an email to help@skinnybox.com. If you are seeking information about your order, please include your order number.

What are the three "levels" of SkinnyBox™?

LEVEL 1: Fatburn (START HERE)

For Level 1, aka Fatburn, your daily intake will consist of:

  • 2 Fatburn Activators (shakes, pudding, hot chocolate, smoothie or cappuccino) and
  • 3 Any Skinny Packs (only 1, One-A-Day Bar per day allowed. One-A-Day Treat are optional) and
  • The 1 Meal

Skinny Packs may be mixed with water or coffee. 1 cup of unsweetened almond milk is allowed per day. You can stay here as long as you are losing. If you hit a stall, then you can switch to Furnace for 2 weeks to break the stall and come back or stay on Furnace. This is a long-term level

Level 2: Furnace

For Level 2, aka Furnace, your daily intake will consist of:

  • 3 Fatburn Activators (shakes, pudding, hot chocolate, smoothie or cappuccino) and
  • 2 Any Skinny Packs (only 1, One-A-Day Treat per day allowed. One-A-Day Treats are optional) and
  • The 1 Meal

Skinny Packs may be mixed with water or coffee. 1 cup of unsweetened almond milk is allowed per day. You can stay here as long as you are losing. If you hit a stall, then you can switch to Furious for 2 weeks to break the stall and come back or stay on Furnace. This is a long-term level

Level 3: Furious

For Level 3, aka Furious, your daily intake will consist of:

  • 5 Fatburn Activators (shakes, pudding, hot chocolate, cappuccino, or smoothies. All must be made with water or black coffee only, no unsweetened almond milk on this level and
  • The 1 Meal

This level should be sustained for at least two weeks for full effect. No One-A-Day Treats are allowed on this level. This level should only be used to break a stall and is not meant as a long-term level.

 

One-A-Day Treats

These are OPTIONAL products 

Fiber Infusers

These are to be used on any level up to 2 times per day. These also count as water.

How do I place an order on SkinnyBox.com?

How To Order

  1. Please go to skinnybox.com and click Build Your Box.
  2. Each product box is $12.00 each. A full month of program items is 28 boxes. That is 22 boxes of Skinny Packs and 6 boxes of Fiber Infusers. We categorize our food products into two categories: Skinny Packs and Fiber Infusers. The Fiber Infusers are labeled. There is a flat rate shipping charge of $10 on every order. This charge is $40 if you are shipping to Alaska or Hawaii.
  3. For Fatburn Level 1 you will need to order 9 boxes of Fatburn Activators. These are the secret sauce of our program. Fatburn Activators consist of Shakes, Puddings, Cappuccinos, Smoothies and Hot Chocolates. Note: Shakes are the highest and best form of Fatburn Activator because they are infused with vitamins and minerals.
  4. Now you will need 4 boxes of “One-A-Day Bars”. These are our treats, but you only get one of these a day.
  5. Next, you need 9 Boxes of “Any Skinny Pack”. These are any products that are not One-A-Day Bars.
  6. Now select 6 boxes of Fiber Infusers. These will be used two times a day in between skinny packs as a snack, and they provide the daily amount of fiber needed. The fiber also will curb hunger.
How do my SkinnyBox™ Coupons work?

On a 22-box order, you will get $25 off. For an 11-box order, you will get $12.50 off.

What is the difference between One-A-Day Bars and Skinny Bars?

One-A-Day Bars are higher in calories and carbs. This is why their consumption is limited to once per day.
Skinny Bars can be consumed up to three times per day, along with the two required Fatburn Activators (shakes, puddings, hot chocolate, cappuccinos, or smoothies).

Do your products contain soy? Are the products soy-free?

Shakes, puddings, hot chocolates, cappuccino, Cheddar curls, BBQ crisps, and sour cream and onion curls are soy isolate free. However, due to allergies or sensitivities being different for everyone, we recommend that you check each product’s ingredient list for yourself to decide if they will work for you. Full product information is available for each product on individual product pages. You can see a list of currently available products by clicking here: The Products. Or, click here to download a PDF with this information.

Are any of your product gluten-free? Which products are gluten-free?

Some SkinnyBox™ products may contain gluten. You can find a complete list of a product’s ingredients on its detailed product page. You can also download this list of gluten-free products. You can see a list of currently available products by clicking here: The Products. Or, click here to download a PDF with this information.

Do your products contain aspartame?

Some SkinnyBox™ products may contain aspartame. You can find a complete list of a product’s ingredients on its detailed product page. You can see a list of currently available products by clicking here: The Products. Or, click here to download a PDF with this information.

Are your products Kosher?

We do have a number of products that are Kosher. Please check the product information for each product. You can see a list of currently available products by clicking here: The Products. Or, click here to download a PDF with this information.

What is the SkinnyBox Liquid Challenge?
What is the SkinnyBox Liquid Challenge?

21-Day Fast/Liquid Challenge Parameters

Option 1 (6 shakes a day x 21 days = 126 shakes = 18 boxes)

  1. Shakes only – no exceptions. every 2-3 hours as normal 5 times a day
  2. Black coffee or tea – unlimited through the day
  3. Chicken or Beef Bouillon cube in 8oz hot water up to twice a day
  4. Hot water with True Lemon – unlimited through the day
  5. Liquid One Meal – see recipe – this can be had at any time of day and includes a SB shake.
***Optional One-A-Day Treat: (5 shakes a day x 21 days = 105 shakes + 21 OAD Treats = 18 boxes) 
 
 

Option 2 (5 shakes a day x 21 days = 105 shakes = 15 boxes) 

  1. Shakes only – no exceptions. every 2-3 hours as normal 5 times a day
  2. Black coffee or tea – unlimited through the day
  3. Chicken or Beef Bouillon cube in 8oz hot water up to twice a day.
  4. Hot water with True Lemon – unlimited through the day
  5. Regular One Meal – must be had after 6:00 pm. 6-7 ounces lean protein, 3 servings of veggies (1/2 cup serving size for regular veggies, 1 cup serving size for leafy greens) and 2 servings of healthy fat.
You may alternate between the options whenever you would like. However, you should do the liquid only version (Option 1) for at least 3 days before switching.
 
***Optional One-A-Day Treat: (4 shakes a day x 21 days = 84 shakes + 21 OAD Treats = 15 boxes) 
What is the SkinnyBox 8 Shake Detox?

8 Shake Detox

8 shakes only – No One Meal on this option

  1. You will have a shake every 2 hours.
  2. Black coffee or tea – unlimited through the day
  3. Chicken or Beef Bouillon cube in 8oz hot water up to twice a day.
  4. Hot water with True Lemon – unlimited through the day
  5. You will also need to have 1T of coconut oil or Olive oil each day.


**You can also have 2 fiber infusers per day on any of the options.
**The pickle and/or half a cup of sugar-free jello cannot be used during the 21-Day Fast/Liquid Challenge.

How long does shipping normally take after I place an order?

Normal ship time is 5-7 days from order to delivery. During ordering/shipping peak times, this may vary. Please note, orders are not shipped on weekends or holidays.

We ship all of our orders promptly from our cool temperature-controlled warehouse. During the warm weather months the bar products may experience some melting depending on the length of the trip and the time the package is on delivery vehicles. We recommend placing the bars in the refrigerator upon arrival to firm them up.  We do not issue refunds or credits due to any melting that may result in transit.

How can I prepare to get started while waiting for my first box to arrive?

Download these helpful guides to prepare for your first box to arrive.

SkinnyBox Program Guide

SkinnyBox Quick Start Guide

 

When will I receive my order?
We do our best to process your order within 2 business days and the typical delivery window is between 5-7 business days. We ship faster than most of our competitors and take getting your order to you quickly very seriously! Weekend orders are shipped on Monday and holiday orders are shipped the first business day after the holiday. We do not currently offer expedited shipping. Orders placed after 2PM ET enter the fulfillment process the following business day.
How can I share my delivery preferences when placing my order?

If you need to provide delivery instructions, please sign up for the free My UPS service. You can use this service to notify UPS of your delivery preferences for all packages shipped to you, not just the ones from SkinnyBox™. This includes the ability to specify where you want deliveries placed, whether to leave with a neighbor, or if you need to reschedule to a different day. You can sign up for free here: Sign Up for My UPS

What is your return policy?
All sales are final and no refunds will be issued because we are a consumable product and we can’t ensure the integrity of the product once it is shipped.
What if my product is damaged or I have a delivery problem?

Your satisfaction is very important to us. Please contact us a help@skinnybox.com and customer service will respond to you regarding your specific issue.